Refund policy

At Anyx, we are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase:

 

1.Returns and Refunds Policy Overview:

We understand that occasionally, circumstances may arise where you need to return a product or seek a refund. However, please note that Anyx operates under a strict policy where returns and refunds are only accepted in the event of product damage upon arrival.

 

2. Eligibility for Returns and Refunds:

Anyx will only accept returns and provide refunds for products that are damaged during transit or upon receipt. We do not entertain returns or issue refunds for reasons such as change of mind, dissatisfaction with the product, or any other non-damage-related issues.

 

Note: Make sure to create a box opening video, as it is required to make a return request in case the product is damaged. Without the box opening video, the return request will not be accepted.

 

3. Initiating a Return or Refund:

If you receive a damaged product, please contact our customer support team at anyx.india@gmail.com or send a message on +91 7801866600 within 24hours of receiving your order with an unboxing video. Return parcel will be picked up  within 5 working days. To expedite the process, please provide clear photos of the damaged product along with your order details and any other relevant information.

 

4. Return Process:

Upon approval of your return request, we will provide you with instructions on how to return the damaged product. Please ensure that the product is securely packaged to prevent further damage during return shipment. Anyx reserves the right to refuse returns that do not meet our return criteria or are not reported within the specified timeframe.

 

5. Refund Process:

Once we receive the returned product and verify the damage, we will initiate the refund process. Refunds will be issued to the original method of payment used for the purchase. Refund will be initiate within 1-2 business days once original product is received. Please note that it may take 1-2 business days for the refunded amount to reflect in your account, depending on your bank or financial institution's processing time.

 

6. Non-Refundable Items:

Please be aware that certain items, such as gift cards or personalized/customized products, are non-refundable and cannot be returned unless they are damaged upon receipt.

 

7. Contact Information:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team at anyx.india@gmail.com. We are here to assist you and ensure that your shopping experience with Anyx is hassle-free.

 

8. Policy Updates:

Anyx reserves the right to update or modify our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is recommended to review our policy periodically for any updates or amendments.

 

By making a purchase with Anyx, you acknowledge and agree to abide by the terms outlined in our return and refund policy.

Thank you for choosing Anyx!

Email: anyx.india@gmail.com